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يكشنبه, 16 دسامبر 2018  -  
Services

After sales services is one of the most important services provided by supplying company after purchasing any product. Elevator is accounted as one of cases in which after sales services is more important. Benefiting from most skilled and well-experienced technical and engineering team, after sales services department of Novin Ertefa LiftCompany has just provided its customers with unique services with the purpose of supporting the goods for types of elevators and escalators to meet their satisfaction and they could use the products supplied by Novin Ertefa LiftCompany safely and with peace of mind. Now, specialists of this company provide maintenance services for over than 400 elevators in Iran and Middle Asia. Several years of experience and desirable quality of parts used in Novin Ertefa Liftfor service and maintenance caused considerably low number of faults in its elevators.

Preparing specific instructions for types of elevators, training the personnel, proper management, controlling and inspecting its service personnel and creating alternatives consistent with state of the art technology and modern science for quickly responding to its customers’ needs, Novin Ertefa Lift provides its customers with high quality and desirable services. Taking advantage of 30 well-skilled and trained personnel, Service and Maintenance Department of Novin Ertefa Lift is currently providing service and maintenance activities.

In Novin Ertefa Elevator, after signing an agreement, any customer will be provided with a unique subscription number and by the same subscription number and receiving security code, they could receive all service records such as periods for providing services and invoices and inspection and failure reports, accounting reports and other required information besides directly contacting to managers of this company.

Customers of Novin Ertefa Company are classified based on this subscription number regionally; thus, service subscribers in any region and district will be provided with specific services as soon as possible.

Besides quick failure servicing system located in any district and region, preventive maintenance service system is also controlled regularly and on monthly basis for any elevator at a given date and pre-scheduled. All service and maintenance instructions and monthly inspection forms will be provided to the operators by which subscribers will know about the trend of services. All elevators are also inspected by engineers of quality control department every 6 month to ensure good service quality of elevators.

In this case, in line with customers’ convenience and their satisfaction, a specific call line No. 021-88843733 has been provided for call contact, as well as an internet system for registering the service application by internet and a contact call No. 021-88843733 for sending SMS that is providing its customers with services round the clock in the shortest time as possible.

 

Regular maintenance prevents damaging to parts and components by which it will avoid incurring much costs for repairs with increasing the service life of elevator.

 
 
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